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Senior Living Coordinator- Long Island

Company Name:
A Place For Mom
Senior Living Coordinator- Long IslandCustomer Service - Long Island, NY, United States
A Place for Mom, Inc. (APFM) is the nation''s largest senior housing referral service providing resources and personal assistance in finding senior care and housing. With a nationwide network of more than 18,000 senior care providers, A Place For Mom helps families find options that meet a loved one s stated needs and preferences, such as assisted living, nursing homes, Alzheimer''s care, residential care homes, retirement communities and home care. The service is offered at no charge to families, as many of the nation''s care communities reimburse the company. Families can review detailed information about their local senior care providers online and get personal, professional assistance by telephone from one of our 250 Senior Living Advisors that live in the region they serve and provide an insider s view on the local care options.
Currently, over 475 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Seattle, WA, overlooking beautiful Lake Union. We offer competitive compensation and benefit packages along with PTO, paid holidays, a monthly parking stipend, free snacks and soda s and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
A Place For Mom is privately held by Warburg Pincus, a leading private equity firm that has invested more than $35 billion in over 650 companies in more than 30 countries around the world.
Our ideal candidate is a self-starter and able to commit to a full-time position from home with limited supervision, and is a self-motivated, detail-oriented, very organized and efficient individual. You must also be a caring and compassionate person with a desire to help people through stressful times during their search for eldercare. Additionally, you are comfortable working in a fast-paced exclusively web-based virtual environment. You are also comfortable with the inside sales portion of selling over the phone using a headset, multi-tasking by entering data into our CRM system.. Senior care industry experience is preferred and excellent computer skills are a must!
Key Accountabilities
The SLC is a sales support role that works with families seeking senior living options. Their primary function is to assist SLA's by working in their boxes with the sole goal of advancing sales and moving families forward in their search process. Our SLCs act as the liaison between families in need and the SLA who originally referred the family. SLCs are required to be very knowledgeable about senior living options in their area. It is also important to develop excellent relationships with partners, so regular lead and business review calls can be conducted.
SLCs are accountable for activity-based goals which focus on the key metrics for advancing sales post referral:
SLC's are responsible for driving PRCCs.
SLC's are responsible for scheduling tours for families.
SLC's are responsible for sending out 2ndround referrals to families
SLC's are responsible for conducting partner business reviews
Key Responsibilities
Advances the sale with families by working leads in various advisors boxes.
Works to support the region through maximizing the opportunity in each advisors lead box.
Manage the sales process: guide families through their search process with strong post-referral follow up with families and partner communities.
Understand partner community offerings, resident requirements, and sales process.
Pipeline management: manage lead pipeline on a daily basis and accurately record in our CRM to ensure up-to-date family information and status.
Other duties as assigned.
Activity Expectations
This is a full-time position, some evenings and weekends may be required.
Structured, pre-scheduled training attendance is mandatory.
Your activity and results are closely monitored by your Regional Manager.
Communicate daily via phone and email to families and partners.
Communicate effectively to both SLA and Regional Manager the results of daily activity.
Consistently meet or exceed your monthly goals.
Required Skills and Competencies
Demonstrated ability to assess family situations and quickly develop solution based upon family needs.
Documented history of ability to develop and maintain good working relationships in a multi-stakeholder sale.
Ability to deliver results while working in a highly independent environment.
Past history of senior care industry preferred, or you must be willing to learn about senior care.
Ability to multi-task; talk on the phone and take notes on the computer.
Strong computer skills necessary, including Word and Excel.
Strong typing skills.

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