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#CustomerService #Lean #SixSigma Manager (#GB or #BB)

Company Name:
The Avery Point Group, Inc
Key Lean Six Sigma process improvement focused position within one of our Metro NYC based client's, reporting directly to the Director of Business Transformation. This position will require an experienced Lean Six Sigma change management individual with customer service experience (preferably in a call center customer service based environment). This position requires a Lean Six Sigma Leader that is able to facilitate and drive results in a fast paced environment leveraging his/her strong interpersonal skills. Key to success in this position is the ability to work within the organization at all levels creating value and buy-in

To be considered for this role you must apply directly through our Maxhire Applicant Tracking System via the following link:

http://www.maxhire.net/cp/?E55B65361D43717B78511B6539531D26062D

Company:
Confidential
Position:
Customer Service Lean Six Sigma Manager (GB or BB)

Location:
Metro NYC / Long Island
Reporting:
Director of Business Transformation
Compensation:
Excellent Base and Bonus Compensation
Relocation:
Available
Company Profile:
Our client is a multi-billion dollar company seeking to gain a further competitive advantage with continued commitment to its Lean Six Sigma program.
Position Description and Responsibilities:
This is a key Lean Six Sigma process improvement focused position within one of our Metro NYC based client's, reporting directly to the Director of Business Transformation. This position will require an experienced Lean Six Sigma change management individual with customer service experience (preferably in a call center customer service based environment). This position requires a Lean Six Sigma Leader that is able to facilitate and drive results in a fast paced environment leveraging his/her strong interpersonal skills. Key to success in this position is the ability to work within the organization at all levels creating value and buy-in

This role will be responsible for analyzing process performance data to identify opportunities to improve results on key performance indicators by reducing process variation, and aligning inputs with desired outputs.
This role will be responsible for collecting process data from variety of business systems with a focus on maintaining procedural controls and compliance that leads to improvements in process performance, customer service and customer satisfaction.
This role will facilitate meetings with customer service management and associates to review and examine project progress that leads to improvements in process performance, customer service and customer satisfaction.
This role will be responsible for seeking out project opportunities for Six Sigma and Lean breakthrough customer service performance improvement
This role will be responsible for promoting the use of Lean Six Sigma methodology within the customer service organization
This position will deliver significant and quantifiable process improvement, financial benefit and improvement's in customer service and satisfaction
This position will focus on business performance that constantly strives to eliminate waste, improve customer satisfaction, and increase market share via the use of Lean Six Sigma tools and continuous improvement methodologies.
Develop partnerships with other Transformation Leaders across the business to share best practices.

Position Critical to Quality + Success (CTQ+S): Technical Behavioral Requirements:


BS Degree, Business Management or Technical
5+ years of experience in business process re-engineering or process improvement desirable, involving broad-based information systems and utilizing tools and techniques to effect business change.
5+ years of experience in development, implementation and maintenance of large-scale process changes preferably across multiple functions
3+ years of experience in development, implementation and maintenance of large-scale process changes preferably across multiple functions
3+ years of experience in organizing, planning and executing large-scale projects from conception through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives
3+ years of hands-on project/program management experience demonstrating the strategic use of technology to improve business processes and to support critical business strategies.
Expertise in formal project management methodologies and their implementation.
Formal Lean training in Value Stream Management tools, kaizen methods and other key Lean tools and methodologies a plus
Lean Six Sigma project leadership experience / background a plus
Lean Six Sigma Certification (Green Belt) or commitment to achieving it in mutually agreed-upon timeframe.



Position Critical to Quality + Success (CTQ+S): Skill/Ability Behavioral Requirements:

Results based focused skill set with strong impact and influencing skills
Tenacity and energy in leading change towards an effective work environment.
Ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization.
Strong analytical skills and process focus
Progressive, flexible and team oriented person required.









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