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CRM Business Analyst - Microsoft Dynamics

Essential Function & Responsibilities:
Position requires an individual with knowledge and experience working with business processes and Customer Relationship (CRM) cloud-based and mobile applications
The Analyst will work closely with business units, the IT group and the CRM Steering Committee to assist in building an enterprise CRM program.
The CRM Analyst will participate in systems design and implementation and support for building processes and requirements, configuration, development, testing, documentation, and user support for CRM applications.
Elicit detailed functional / business requirements from users and sponsors.
Create and communicate detailed requirements, solution proposals, business process designs (BPD) and business system designs (BSD) that meet the business needs
Work with developers to understand the designs and validate that the software solution will satisfy the business needs.
Conduct functional testing of implemented applications, and provide the initial support of these applications when moved to production.
Create and deliver documentation as necessary to ensure proper use of changed and newly implemented processes.
Ability to make software configuration changes to support business processes.
Assist CRM Project Manager in status reporting and project milestone tracking.
Assist in coordinating project activities across other team members.
Effectively plan and conduct transition activities of newly implemented functionality to appropriate teams
Provide post-implementation support.

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